877.BNS.SKIS (267.7547)

Boulder Nordic is hiring for locations in Boulder, CO, and Minneapolis, MN. (Updated 9/13/19)

 

We are looking for:


Retail Sales Lead (Minneapolis, MN)

Full-time.

 

Responsibilities include:

  • Oversee daily opening and closing procedures.
  • Coordinate operations with Service Manager
  • Monitor and maintain in-store inventory with Warehouse Manager.
  • Address and resolve customer complaints, returns, and warranties.
  • Support of sales staff.
  • Ensure store is well merchandised at all times and in working order.
  • Scheduling to ensure adequate, cost-effective staffing.
  • Monitor customer orders and work orders daily.
  • Work with Buyer to ensure special orders happen efficiently.
  • Maintains brand objectives, messaging, and company culture.
  • Oversee events at Minneapolis location.

 

Requirements:

Experience:

  • Retail sales
    •  Merchandising
    • Return/warranty processing
  •  Skills
    • Point-of-Sale system, preferably Lightspeed
    • Microsoft Word
    • Microsoft Excel

Good to have:

  • Experience
    • Customer service
    • Outdoor industry
      • Cross country skiing
      • Cycling
    • Sports equipment rental
  • Skills
    • Google Suite

Benefits:

  • Discounts on wide range of sporting goods.
  • Free or discounted skiing opportunities.
  • Retirement program.

Submit cover letter and resume to: jobs@bouldernordic.com.


Customer Service Representative (Boulder, CO/Minneapolis, MN)

Full- and part-time, hourly positions

 

Responsibilities include:

  • Initial point of contact for incoming calls and electronic communication.
    • Direct calls to appropriate location/person/department.
    • Provide general company information such as store hours, locations, etc.
    • Respond to or appropriately forward general incoming emails and social media communication.
    • Processing orders placed via phone.
  • Customer returns and warranty processing.
    • Completing RA forms. Give return information and uphold return policies. Notify shipping manager of incoming returns and outbound exchanges.
  • Customer order management.
    • Monitor customer orders to ensure timely completion.
    • Initiate prompt and accurate communication with customers in the event of a delay to order(s).
    • Engage store managers to address issues with customer orders.
  • Assist employees with time clock corrections.
  • Manage internal mail distribution.
  • Occasionally assist on sales floor.

 

Good to have:

  • Experience
    • Retail sales
    • Customer service
    • Outdoor industry
      • Cross country skiing
      • Cycling
    • Return/Warranty processing
  • Skills
    • Microsoft word
    • Google suite
    • Multi-tasking
    • Call management

Benefits:

  • Discounts on wide range of sporting goods.
  • Free or discounted skiing opportunities.
  • Retirement program.
  • Employee healthcare program (dependent on location).

 

Submit cover letter and resume to: jobs@bouldernordic.com.


Sales Associate (Boulder, CO/Minneapolis, MN)

Full- and part-time hourly positions. 

 

Responsibilities include:

  • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
  • Answering phones and processing phone orders.
  • Operating cash registers, managing financial transactions, and balancing drawers.
  • Achieving established sales goals.
  • Directing customers to merchandise within the store.
  • Increasing in store sales.
  • In-depth product and inventory knowledge.
  • Maintaining an orderly appearance throughout the sales floor.
  • Introducing promotions and opportunities to customers.

 

Good to have:

  • Experience
    • Retail sales
    • Customer service
    • Outdoor industry
      • Cross country skiing
      • Cycling
    • Sports equipment rental
  • Skills
    • Microsoft word
    • Google Suite
    • Multi-tasking

Benefits:

· Discounts on wide range of sporting goods.

· Free or discounted skiing opportunities.

· Retirement program.

· Employee healthcare program (dependent on location).

 

Submit cover letter and resume to: jobs@bouldernordic.com.

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